Frequently Asked Questions
Everything you need to know about our premium beauty products and services.
What makes MY'S products different from other beauty brands?
At MY'S, we prioritize high-potency ingredients and sustainable sourcing. Our formulas are dermatologist-tested, cruelty-free, and designed to deliver professional-grade results from the comfort of your home.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Are MY'S products safe for sensitive skin?
Yes, many of our products are formulated specifically for sensitive skin and are free from parabens, sulfates, and synthetic fragrances. We recommend checking the full ingredient list on each product page or performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.