Returns & Exchanges
At MY'S, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return your items within 30 days of receipt provided they are in their original, unopened packaging.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to start the request.
Package Your Items
Carefully pack the items in their original boxes and include the provided packing slip to ensure a smooth processing experience.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing